isakpretorius007

Management Position like a Supervisor or Manager in Maintenance Department.
R8000 / month
28 Apr 1976

About Candidate

Dear Madam/Sir

Analytically driven Certified Earth Moving Equipment Mechanic with 27+ years of experience in and focusing on the difficulties of equipment. Highly adaptable and dedicated to producing error-free results, safe working conditions and quality service.

From my experience, I believe there would be a good fit between my skills, interest, and your needs to assign a suitable candidate. Believing I could make a valuable contribution to any Corporation. As you will see in my enclosed Curriculum Vitae, the depth of my experience in Earthmoving Equipment, Engineering, Construction, Opencast and Underground mining industry. The technical qualification would be the ideal candidate for the role of Industrial projects & Maintenance Manager. I am especially comfortable and phenomenally successful in dealing effectively in my line of work on the following as expatriate. During the time I did expand and improve my skills into International Exposure in the following countries: Lesotho, Zambia, Ghana, Nigeria, Tanzania. When you do expatriate work most of it is on job training and hands on with team members or to the person which is collaborating with you, it is one of your KPI.

Apart from my practical experience, I have a Project and Programmed Management NQF LEVEL 5; National Certificate N1/N2 (NQF) in Mechanical Engineering; National Senior Certificate Grade12 Final Exam. Trade as a Certificate Earth Moving Equipment Mechanic / MERSETA (Manpower Training Act1981&12B) – Advanced Certificate NQF4.

I believe that my extensive experiences in the following industries like Aftermarket, Engineering, Construction, Opencast and Underground Mining Industry, Management, Sales, Mining and related industries, in-depth understanding of these industries’ work ethics and my education in technical side with my knowledge in the markets of expatriate is a good combination package for the company. The combination of my professional experience is well suited to Superintendent, Mine Maintenance for one of the openings you have.

Career goals are where I can grow professionally as well as want to excel in this field with hard work and perseverance with and dedication. All the time look on the bright side of life” is my motto to be a leader and not a boss, result driven, creative, organized, structured, self-management it is better. Daily motivation at work: social interaction, teamwork. Excellent satisfaction and solving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Knowledge in High level of technical experience in; Applied Failure Analysis; Report writing and on job training with the team or person which work with me.

Mechanical, communication and relationship-management experience in the Mining and Construction Industry. Focused on keeping operations running smoothly and employee’s on-task to produce high-quality work. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious, and dedicated to boosting support to meet expanding requirements. 25+ years related maintenance experience. 25+ years mine maintenance supervisory experience, some open pit and/or heavy earthworks construction experience highly desirable.

Knowledgeable in supervision and on job training. Continued follow deliver value against total cost of ownership principles and exposure to safety, sustainability, health, and environmental management principles allows me a well-rounded approach towards my career. Maintained a fleet of Mining Equipment and Construction Equipment on Large and Medium Machines from different models. Live the following values towards my career: Integrity & Excellence & Teamwork & Commitment & Safety and Sustainability. Leadership and organization strengths have empowered my professional growth.

If you need any additional information, please do not hesitate to contact me. If you agree with me assessment that my expertise would be of value to your organization, please contact me if you would like to schedule an interview or have any questions about my skills or experience.

I look forward to hearing from you. Thank you for your consideration.

Yours sincerely

Isak Pretorius

Phone:       +27836763526

WhatsApp: +27836763526

E-mail:       isakpretorius007@gmail.com

E-mail:       PretoriusIsak@outlook.com

Location

Education

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National Senior Certificate / NSC high school diploma school-leaving certificate. Grade 12 is the matriculation grade National Senior Certificate. Successfully passed Grade12 final exam. 1994
National Senior Certificate / NSC high school diploma school-leaving certificate. Grade 12 is the matriculation grade National Senior Certificate.Successfully passed Grade12 final exam.

National Senior Certificate / NSC high school diploma school-leaving certificate. Grade 12 is the matriculation grade National Senior Certificate. Successfully passed Grade12 final exam. Martie Du Plessis High School Bloemfontein / South-Africa. [1983-021to 1994-12].

N
National Certificate N1 (NQF).Mechanical Engineering. Enroll in Higher Certificate Program. 1995
National Certificate N1 (NQF).Mechanical Engineering. Enroll in Higher Certificate Program.

National Certificate N1 (NQF): Mechanical Engineering. Bloemfontein Technical College - South-Africa Enroll in Higher Certificate Program.

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National Certificate N2(NQF).Mechanical Engineering. Enroll in Higher Certificate Program. 1997
National Certificate N1 (NQF).Mechanical Engineering. Enroll in Higher Certificate Program.

National Certificate N1 (NQF).Mechanical Engineering. Enroll in Higher Certificate Program.

C
Certificate Earth Moving Equipment Mechanic. MERSETA (Manpower Training Act1981&12B) 1999
Certificate Earth Moving Equipment Mechanic. MERSETA (Manpower Training Act1981&12B)

Certificate Earth Moving Equipment Mechanic. MERSETA (Manpower Training Act1981&12B) - South-Africa Graduated with Distinction. Advanced Certificate (NQF4).

P
Project and Programmed Management NQF LEVEL 5. 2020
Project and Programmed Management NQF LEVEL 5.UNIVERSITY OF THE FREE STATE (UFS) SOUTH-AFRICA Bloemfontein.

Project and Programmed Management NQF LEVEL 5. UNIVERSITY OF THE FREE STATE (UFS) SOUTH-AFRICA Bloemfontein.

Work & Experience

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Machine Rebuild Supervisor 2023/07/01 - 2023/10/30
Hitachi Construction Machinery Zambia Co (Pty) Ltd

To overseeing the assembly of heavy mining equipment and machinery at a manufacturing facility and working closely with a team of assembly technicians to ensure that all equipment is assembled efficiently, safely, and to the highest quality standards. Key Responsibilities. The Machine Rebuild Supervisor will be required to perform the following tasks: o Overseeing the assembly of heavy mining equipment and machinery at the customers site of operations. o Leading a team of assembly technicians to ensure that all equipment is assembled efficiently, safely, and to the highest quality standards. o Delegate daily jobs to subordinates. o Reviewing and interpreting engineering drawings and specifications to ensure that equipment is assembled to the required standards. o Coordinating with logistics and internal parts teams to ensure that all necessary parts and materials are available when needed. o Monitoring and maintaining inventory of assembly materials and supplies. o Ensuring compliance with all safety regulations and quality standards throughout the assembly process. o Scheduling and coordinating the delivery of equipment to the customer. o Ensure daily reports are completed and submitted to the Manager. o Ensure all queries are quickly and effectively resolved to improve on customer satisfaction. o Conduct coaching and mentoring on team members. o Ensure training needs of subordinates identified and submitted to relevant sections. o Ensure Health and Safety standards, Regulations and Procedures are always adhered to. o Participate in safety meetings. o Work hand in hand with the Safety coordinator to ensure all incidents on the Project are reported, remedial measures enforced, and appropriate safety training conducted. o Ensure employees always wear correct PPE and ensure they adhere to the policy. Expertise: o Knowledge of Safety Standards. o Knowledge of the use of parts and service manuals. o Fundamentals of Electricity Knowledge. o Fundamentals Hydraulics Knowledge. o Excellent people Management Skills and team Building. o Good communication skills with supervisory experience. o Problem Solving and analytical skills. o Cost Awareness. o Ability to work well under pressure.

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Rebuild Specialist / Overseer of Mobile Equipmen 2022/08/01 - 2023/08/30
Mabiza Nickle Mine Zambia

To overseeing the assembly of heavy mining equipment and machinery at a manufacturing facility and working closely with a team of assembly technicians to ensure that all equipment is assembled efficiently, safely, and to the highest quality standards. Key Responsibilities. Rebuild Specialist / Overseer of Mobile Equipment the following tasks: o Primarily be responsible for the administering of all Mobile Equipment Rebuilds. o Work in hand with Mobile Equipment Contractor to ensure set standards and schedules are met on all Rebuilds. o Track installation of parts to ensure that only those that are due are changed as per component hour tracker. o Investigate and produce machine condition reports. o Quality Assurance and Quality Control (QA & QC) over all contractor activities that include the ordering and use of spares and consumables including Horses and fittings to ensure they meet acceptable standards and Pass tests. o Prepare rebuild schedules. Prepare and review Budgets against actual spend. o Review invoices according to spares and consumables drawn, and labour used on Rebuilds. o Ensure Major Components changed on Site are also accounted for in terms of Life and Warranties, including Fire Suppression system on all the Equipment’s that are triggered manually or automatically. o Participate and or call for RCA for Machine failures that takes ETR of more than 8hrs and Major Components premature change out. o Warranty Reports and claims. o Help Check on Compliance to SOP as regards PMs and Pre-shift Checks and Inspections to guarantee Reliability of the Machines when they are given for Production. o Work with EPIROC to ensure Issues of House Keeping at the Workshop are attended to make the Workshop clean and safe for Operations. o Track Oil Consumption on the Fleet and ensure safe disposal of the same according to Environmental guidelines. o Periodic Audit of Tools for the Workshop and ensure Critical Tools are always available for speedy and safety execution of Tasks. o Periodic Audit of Critical Spares/Consumables and ensure availability on site. o Look over +- 50 Employees of Epiroc Zambia. o Constantly display respect for diversity within people, cultures, and organization. o Devised and administered cost control initiatives saving to unplanned breakdowns. o Interacted with employees to demonstrate high standards and mitigate issues effectively. o Maintained neat and clean work areas to maximize efficiency and safety. o Asserting all Health and Safety Regulations, standards, policies, and procedures, Including -Creating strong awareness amongst team and customers. o Managing contamination control and housekeeping. Expertise: o Knowledge of Safety Standards. o Knowledge of the use of parts and service manuals. o Fundamentals of Electricity Knowledge. o Fundamentals Hydraulics Knowledge. o Excellent people Management Skills and team Building. o Good communication skills with supervisory experience. o Problem Solving and analytical skills. o Cost Awareness. o Ability to work well under pressure. o On job training.

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UG- Mobil Plant Mechanical Trainer and Fix Plant 2021/10/18 - 2022/07/30
Barrick North Mara Tanzania

To overseeing the assembly of water pumps and engines on mobile fleet, with heavy mining equipment and machinery to manufacturing standards. Working closely with a team of assembly technicians to ensure that all equipment is assembled efficiently, safely, and to the highest quality standards. Key Responsibilities. To overseeing the assembly of water pumps and engines on mobile fleet with heavy mining equipment and machinery. o Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Asserting all Health and Safety Regulations, standards, policies, and procedures. Managing contamination control and housekeeping. o Processed and Support Requests for Technical Assistance on wide range of issues related to machines and water pumps. o Ensuring the successful planning and delivery of maintenance and repairs of equipment with daily inspections. o Asserting all Health and Safety Regulations, standards, policies. o Procedures, managing contamination control and housekeeping. o Provide administrative support as may be assigned from time to time. o Performance and management of the mechanics and determining product training needs. o Support technical trail on SOS when it is needed on components with a bad sampling report. o Timely completing and submitting documentation and reports. o Performance on displaying leadership and solid knowledge to artisans of technical skills where they needed. Expertise: o Knowledge of Safety Standards. o Knowledge of the use of parts and service manuals. o Fundamentals of Electricity Knowledge. o Fundamentals Hydraulics Knowledge. o Excellent people Management Skills and team Building. o Good communication skills with supervisory experience. o Problem Solving and analytical skills. o Cost Awareness. o Ability to work well under pressure. o On job training.

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Customer Service Representative 2020/01/01 - 2021/10/10
Hitachi Construction Machinery South-Africa Co (Pty) Ltd)

Key Responsibilities. Handling customer complaints / Update customer Information / Take ownership of customer issues / Analysing and reporting product malfunctions / Checking product or service availability /Collecting and analysing customer feedback / Escalate customer issues / Handling service issues / Open new customer accounts / Processing orders and transactions / Responding to customer emails / Assist in onboarding of new customers / Develop customer rapport / Developing well documented knowledgebase / Direct customers to online resources / Fulfilling customer requests / Maintaining a database of customer information. o Suggested new procedure to persuade cancelling customers to stay with the company. o Preserved revenue streams by utilizing strong communication and negotiation skills, to maintain customer satisfaction. o Educated customers on Undercarriage and Ground Engaging Tools (GET) and in successful planning and maintenance and repairs to machines. o Ensuring successful planning and delivery of artisans to customers when it needs it for shutdowns on machines or component replacement. o Recommended OEM parts and service kits to customers, thoroughly and explaining in detail. o Leveraged sales expertise to promote OEM parts and Services and capitalize on upsell opportunities. o Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. o Assisted customers with setting appointments, shipping, and special-order requests, and arranging merchandise pick-up at other location. o Regularly site Visits to customers to exceeded daily sales and product add-on quotas. o Performance on displaying leadership and solid knowledge to customers of technical skills where needed. o Communication to customers on Machine details in following of SB/ PIP/SAFTY LETTERS from HITACHI. When machine serial number and HRS fall in range. o Warranty Reports and claims. o Global -E; to track requests, document problems and record solutions offered. o Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. o Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Carry out FIR Failure Reports and warranty from machines. Provide Technical support on Applied Failure Analysis Reports to Hitachi Construction Machinery and customers. o Support technical trail on SOS when it is needed on components with bad sampling report. o Asserting all Health and Safety Regulations, standards, policies, and procedures, including -Creating strong awareness amongst team and customers. Expertise: o Knowledge of Safety Standards. o Knowledge of the use of parts and service manuals. o Fundamentals of Electricity Knowledge. o Fundamentals Hydraulics Knowledge. o Excellent people Management Skills and team Building. o Good communication skills with supervisory experience. o Problem Solving and analytical skills. o Cost Awareness. o Ability to work well under pressure. o On job training.

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Service Specialist / Support Customers and Artisans 2018/03/01 - 2019/12/31
Mantrac Caterpillar Nigeria-Lagos West Africa

o Worked with Mining and Construction customers to understand needs and provide after sales service on new and old machines. Carry out machine inspections at customers sites; Undercarriage and Ground Engaging Tools (GET). o Saved unnecessary costs by implementing cost-saving initiatives that addressed long standing problems. o Resolved conflicts and negotiated mutually beneficial agreements between parties. o Increased customer satisfaction by resolving technical issues with machines. o Ensuring successful planning and delivery Maintenance and repair of back locks on machines. o Service of CATERPILLAR products on site and in accordance with quality and service standards. o Performance based promotion received based on displaying leadership and solid knowledge of technical skills. o Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Willing to make decisions and respond positively to corrective recommendations and input. Accomplished in adapting to change and easily grasping and applying new knowledge and skills such as transferring. o Consistently seek opportunities of learning and improving skills as well as eagerly accept challenges. Self-motivated to complete tasks independently and being a positive team player able to lead and motivate teams to achieve company goals and company objectives. o Displaying senior leadership while managing, training, and directing team of mechanics; including /Leading by example / Displaying high level of emotional intelligence / Motivating team to achieve team-based performance goals. o Asserting all Health and Safety Regulations, standards, policies, and procedures, including - creating strong awareness amongst team and customers. Managing contamination control and housekeeping. o Pro-actively perform risk assessments to identify and rectify prospective threats and to ensure preventing injuries. o Work with respective Supervisor to provide technical support, new machine assembly, warranty support and or major contract support within region. o Plan and co-ordinate field / workshop service operations on an ongoing basis. Ensure there is adequate and appropriate tooling and workforce for effective on-spot repairs of Caterpillar equipment. o Prepare monthly reports to enumerate all activities within field / workshop service operations. o Visit customers regularly to maintain good business relationships and respond adequately to their needs.

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Expat Engineer & Technical Support 2017/03/01 - 2018/03/30
Mantrac Caterpillar Ghana Newmont Ahafo, West Africa.

o Oversaw and optimized daily Maintenances on Mining Equipment machines. o Ensuring successful planning and delivery of PM- Maintenance and repair of back locks on machines Meticulously tracked all parts and equipment used on each job site. o Performance based promotion received based on displaying leadership and solid knowledge of technical skills. o Service of CATERPILLAR products on site and in accordance with quality and service standards. o Maintained +- 70 Type Heavy Equipment, tools, and machinery in good working order by efficiently completing task. o Monitored, coached, and supervised a team of 25 employees each shift, work two shifts. o Willing to make decisions and respond positively to corrective recommendations and input. o Verified completed projects met approved time, quality, and cost estimates. Communicated with customers on job milestones. o Maintained zero site accidents and lost workdays. Pro-actively perform risk assessments to identify and rectify prospective threats and to ensure preventing injuries. o Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find the best solutions. o Constantly display respect for diversity within people, cultures, and organization. o Devised and administered cost control initiatives saving to unplanned breakdowns. o Interacted with employees to demonstrate high standards and mitigate issues effectively. o Trained team members to complete tasks such as PM Services and Repairs on components accurately and efficiently at OEM standards. o Maintained neat and clean work areas to maximize efficiency and safety. Asserting all Health and Safety Regulations, standards, policies, and procedures, Including -Creating strong awareness amongst team and customers. Managing contamination control and housekeeping. o Planned operations to meet established schedules, factoring in order demands and business forecasts. Attended 3 on-site meetings with customers daily. o Established and oversaw daily budget per machine to cover plan maintenances and repairs to complete operational areas. o Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets. o Wrote daily production reports to help planning department to make accurate operational plans and decisions. Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels. o Kept team members on task with hands-on supervision and coaching. Displaying senior leadership while managing, training, and directing a team of mechanics. Including -Leading by example. Displaying a high level of emotional intelligence. Motivating team to achieve team-based performance goals. o Controlled costs by effectively managing supplies and labour hours. o Managed and allocated time frame for PM Service (HRS) and repairs in production budget funds and approved expenditures to oversee spending. o Assessed quality control report data from Caterpillar Software like SIS/STW/ET/SIMS/DSN to monitor and detect issues with quality of final products. o Boosted efficiency to 80% from equipment leave PM Bay till next PM on machine, by correctly maintenances hours give on machine to eliminating worker downtime. o Checked equipment to determine if maintenance was required. Planned project resources by assigning Caterpillar information and data resources through lifecycle of projects. o Perform duties with honesty/integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Accomplished in adapting to change and easily grasping and applying new knowledge and skills such as transferring. o Self-motivated to complete tasks independently and being a positive team player able to lead and motivate teams to achieve company goals and company objectives. o Developing clear channels of communication between subordinates and management to secure accurate transfer of information.

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Site-Manager & Technical Support 2015/06/01 - 2017/02/28
Barloworld-Equipment Caterpillar Zambia, Lumwana (Solwezi).

o Delegated assignments based on maintenance and service of machines, project needs and knowledge of individual team members. o Monitored, coached, and supervised a team of 25 employees. o Developed training manual and on-the-job training programs for artisans on Caterpillar equipment. Planned, coordinated, and managed operations in field service and workshop, safety programs for work carry out on equipment. o Devised, deployed, and monitored processes to boost long-term business success and increase profit. o Maintained +- 60 type heavy equipment, tools, and machinery in good working order by efficiently completing task. o Established employee work schedules to properly staff 6 departments for each shift. o Boosted team productivity through enhanced action and streamlining of different jobs tasks. Oversaw employee attendance record and ordered new materials for sites. o Complied with safe operating practices and assessed operational procedures against best practices. Supervised contractor work processes and adherence to project schedule. Ensuring successful planning and delivery of artisans to customers when it needs it for shutdowns on machines or component replacement. Assumed responsibility for personnel deployed to work site. o Attended daily meetings with Superintendents of Customer to discuss safety procedures, compliance issues and facility maintenance. Attended 3 to 4 on-site meetings with customers daily. o Resolved issues between employees and customers using company policies. o Provided general office administration, including correspondence, filing and spreadsheet development. Oversaw all daily office operations and equipment maintenance. o Read workshop manuals and instructions for testing calibration and monitoring equipment. Technical maintenance and repair service of CATERPILLAR products on site and in accordance with quality and service standards. o Executed basic trade activities such as electrical, mechanical, concrete work, monitoring safety regulations and performing other duties as assigned. o Kept sites compliant with OSHA, federal, state, and local regulations to prevent unnecessary delays. Inspected cleanliness of common areas and offices every day. o Coordinated site investigations, documented issues, and escalated to executive teams as needed. o Maintained zero site accidents and lost workdays daily. Asserting all Health and Safety Regulations, standards, policies, and procedures, including Creating strong awareness amongst team and customers. Managing contamination control and housekeeping. o Trained nationals in Caterpillar equipment. Rebuilding machines to CAT standards. Replacing components with CAT Standards. Performance and management of mechanics and determining product training needs. o Created weekly and monthly reports and presentations for the management team. o Verified completed projects met approved time, quality, and cost estimates. Plan Cost of Labor and parts jobs. Carry out machine inspections at customers’ sites. Undercarriage and Ground Engaging Tools (GET) o Ensuring successful planning and delivery of parts to customers on time to CATERPILLAR standards. Ensuring successful planning and delivery of components to customers on time to CATERPILLAR standards. o Budget reporting- Assist in reporting and monitoring of department budgets. Assist in budgeting process. Assisted with compilation of budgets for department. Tracking of spending against set budgets. Monthly variance analysis of cost. o Ensure that PIP/SAFTY LETTERS from Caterpillar are done on machines when it is needed, and machine serial number falls in range and HRS. Applied Failure Analysis reports to Customer and Caterpillar on components who is under warranty and out of warranty. Timely completing and submitting documentation and reports. o Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. Constantly display respect for diversity within people, cultures, and organization. o Performance on displaying leadership and solid knowledge of technical skills to Mechanics where needed. Displaying senior leadership while managing, training, and directing team of mechanics/artisans, including -Leading by example.

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Technical Representative & on Job Trainer 2013/06/01 - 2015/06/30
Barloworld-Equipment Caterpillar Zambia, Kitwe.

o Devised solutions to operations issues related to Caterpillar PIP & SAFTY PIPs & PIP Priority & PSP Before/After Failure service letters of machines. Warranty Reports and claims. o Annual development of the Cap & Cap plan, evaluation, and development of staff. o Processed and Support Requests for Technical Assistance on wide range of issues related to Caterpillar machines. o Teamwork with sales departments for the development of products and service packages. o Contribution to the predictive recommendations of spare parts in collaboration with the warehouse. o Supervision and animation of the technical service staff, with a focus on the development of skills. o Promoting continuous improvement and compliance with safety, environmental and anti-contamination standards. o Participation in PPM meetings to follow up on product issues. o Created support documentation that empowered and enabled artisans. To extend Skills to Repair and Maintain Caterpillar machines of customers to standard of OEM. o Monitored systems in Operation and Input Commands to Troubleshoot areas were needed on machines. o Provided on-call support for artisans and customers in critical issues related to machines breakdowns. o Wrote and reviewed before and After Failure Reports on components to various types of equipment. o Defined and documented technical support to customer and Caterpillar, in best practice's technologies. o Analysed issues on machines to identify troubleshooting methods needed for quick remediation. Helped streamline repair processes and update procedures for support action consistency on machines to standard of OEM. o Management of work in the workshop and external interventions, validation of mission orders, and follow-up of deadlines. o Resolved diverse range of technical issues across multiple systems and applications for customers and end-users. o Application of business methods and processes, monitoring of operational objectives and guarantee of production costs. o Trained and supported artisans in workshop and field service on technical issues on machines. Assisted customers in identifying issues and explained solutions to restore service and functionality of machines. o Maintained and updated customer service database on SIMSi. Submitted service tickets on DSN and SIMi, for Equipment Maintenance requests. o Followed with clients to verify optimal customer satisfaction.

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Technical Analyst Field Service (TA) 2010/03/01 - 2013/06/30
Barloworld-Equipment Caterpillar South-Africa, Kimberley.

o Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions. o Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts. Managed quality assurance program, including successful planning and delivery of technical maintenance and repair service of CATERPILLAR products on site and in accordance with quality and service standards, including Maintenance to Customer. o Visual & Technical Inspection reports [TA] to Customer on condition of components and machine. o Performance Testing on Machine to Compare to CATERPILLAR standards on Components/Powertrain/Engine/Hydraulic System/Electrical Wiring Harness Inspection. o Perform Technical issues to CATERPILLAR on following Network. SIMSi/DSN/SIS/ET/STW. o Applied Failure Analysis reports to Customer and Caterpillar on components who are under warranty and out of warranty. o Drove operational improvements on machines which resulted in savings and improved of unplanned breakdown of equipment. o Increased customer satisfaction by resolving problems and issues with machines. o Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately. o Resolved basic problems on machines to improve operations and provided necessary exceptional information and facts to client. o Minimizes downtime through scheduled maintenance. o Worked with all types of customers to understand needs and provide full service for production of machines. Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Live also following values towards my career: Integrity & Excellence & Teamwork &commitment& Sustainability and Safety. Constantly display respect for diversity within people, cultures, and organization. o Performance on displaying leadership and solid knowledge of technical skills to Mechanics where needed. o Performance on Job Training to Field and Workshop Mechanics. o Displaying senior leadership while managing, training, and directing teams of mechanics/artisans, including Leading by example. o Displaying a high level of emotional intelligence. o Motivating team to achieve team-based performance goals. o Creating awareness of providing optimum customer service. o Asserting all Health and Safety Regulations, standards, policies, and procedures, including creating strong awareness amongst team and customers. o Managing contamination control and housekeeping. o Contribution to the predictive advice of spare parts in collaboration with the warehouse. o Supervision and animation of the technical service staff, with a focus on the development of skills. o Annual development of the Cap & Cap plan, evaluation, and development of artisans.

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Field Service Supervisor / Kimberly & Letseng Mining 2008/01/01 - 2010/03/30
Barloworld-Equipment Caterpillar South-Africa [Lesotho &Kimberley]

o Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity. o Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members. o Maintained average of +-100 Mining and Construction Equipment, machinery in good working order by efficiently completing task. o Organized ongoing maintenance schedules to boost system performance. o Monitored safety compliance to maintain strict standards and protect team members from harm. Evaluated results to determine quality levels and isolate root causes of any identified faults. o Oversaw a team of 30 artisans of professionals of earth moving equipment mechanic to undertaking service and maintenance and repairs on customers machines. o Installed and provided technical support for Caterpillar equipment. o Checked safety practices and integrity of PPE. o Monitored work performance and quality to maintain standards. o Spearheaded process improvement initiatives to reduce service costs. o Facilitated communication between office personnel, subcontractors, and customers. o Created work schedules and set up training for artisans who are working on different Caterpillar equipment. o Worked frequently with Caterpillar SIS and ET systems to complete knowledgeable inspections and skilled repairs. o Conducted training, licensing, and vehicle inspections for new employees. o Reviewed technical documentation to complete equipment maintenance and repair. o Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime. o Created and implemented maintenance program to optimize operational efficiency and reduce downtime. o Implemented scheduled maintenance, retooling production status sheets, and driving number of tasks to achieve scheduling effectiveness. o Rolled out improved training programs for maintenance employees. o Investigated and corrected mechanical problems on all types of Caterpillar equipment machinery such as Mining and Construction type. o Corporation with sales departments for the development of products and service packages. o Contribution to the predictive advice of spare parts in collaboration with the warehouse. o Supervision and animation of the technical service artisan’s, with a focus on the development of skills. o Participation in PPM meetings to follow up on product issues daily on site. o Annual development of the Cap & Cap plan, evaluation, and development of artisans. o Management of work in the workshop and external interventions, validation of mission orders, and follow-up of deadlines to customers. o Application of business methods and processes, monitoring of operational objectives and guarantee of production costs.

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Field Service Artisan (Mechanic) 1999/07/01 - 2008/12/30
Barloworld-Equipment Caterpillar, South-Africa, Kimberley:

o Resolved all types of problems on equipment, improved operations and provided exceptional client support. Increased customer satisfaction by resolving issues on machine. Increased customer satisfaction by resolving equipment and product issues. Performed midlife-rebuilds on machines. o Worked with all types of customers to understand needs and provide respectable service. Maintained excellent attendance record, consistently arriving at work on time. o Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. Drove operational improvements which resulted in savings and improved profit margins. Resolved conflicts and negotiated mutually beneficial agreements between parties. Developed team communications and information for two meetings once a month. o Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately. o Saved unplanned down time by order correct parts by implementing cost-saving initiatives that addressed long-standing problems. o Worked with deferent customers with deferent circumstances to understand needs and provide the best service and solution. o Live also following values towards my career: Integrity & Excellence & Teamwork & Commitment & Sustainability and Safety. o Work with Caterpillar network on following; SIMSi / SIS /ET / SIS WEB/STW o Entrusted to act as relief supervisor when required. Constantly display respect for diversity within people, cultures, and organization. o Applied expertise and knowledge of Caterpillar equipment. Articulated Dump Trucks/Backhoe Loaders/Track Bulldozer/Excavators/Motor Graders/On Highway Trucks/Skid Steer Loader/Telehandler/Wheel Dozer/Wheel-Type Loader.

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Apprentice On job Training in Company 1996/02/01 - 1999/07/30
Barloworld-Equipment Caterpillar South-Africa, Bloemfontein:

o Introduction to Apprenticeship Program. o Ensured working environment. Perform all duties with honesty and integrity and in compliance with company policies and procedures as well as display respect for confidentiality. o Asserting all Health and Safety Regulations, standards, policies, and procedures. Managing contamination control and housekeeping. o Creating strong awareness amongst team and customers. o Pro-actively perform risk assessments to identify and rectify prospective threats and to ensure preventing injuries. o Live the 8 Values of the Company. Constantly display respect for diversity within people, cultures, and organization. o Apprentice Logbook On-job Task Competency Criteria Test Sheets. o Maintained excellent attendance record, consistently arriving at work on time. o Operated equipment such as fork trucks and workshop cranes to meet challenging daily demands. Handled hand tools and construction tools and machinery to effectively to complete task to OEM standards and to safety instructions. o Demonstrated safe and proper operations of mobile workshop crane and forklifts equipment to prevent harm to team members or equipment. o Learned how to complete service and maintenance with minimal supervision, contributing to successful results. o Interpreted job site supervisor's orders and technical documentation to complete accurate work. Used required tools to complete jobs, including basic hand tools and special tools for specific jobs. Inspected and tested equipment to locate worn and damaged parts. o Took advantage of opportunities to learn new systems and repair procedures. Attended all company and manufacturer training to increase knowledge. o Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Disassembled defective power train and engine parts to make proper repairs. o Consulted manuals, technical documentation, and repair tree charts for further information prior to conducting fixes. o Took assessments to prove knowledge base and skills, successfully passing over number of tests in 4-year Timeframe. Apprentice Logbook On-job Task Competency Criteria Test Sheets. o Cleared work areas of debris and organized supplies to maintain safety and appearance. o Conducted routine maintenance activities, including oil and filter changes on engine and powertrain components. o Made basic repairs to equipment under artisan supervision, asking questions and taking notes to increase personal knowledge. o Kept personal appearance and all work areas neat and professional. Pro-actively perform risk assessments to identify and rectify prospective threats and to ensure preventing injuries. o Records of Performance and Completion on following. Basic Skills / Maintenance / Engines / Power Trains / Hydraulic System / Electronic Circuits / Electrical.

Awards

B
Barloworld Equipment Cat. Pop Award for Customer Service 2003
Barloworld Equipment Cat / Pop Award for Customer Service 2003
B
Barloworld Equipment Cat / Artisan of The Year 2008
Barloworld Equipment Cat: Artisan of The Year 2008
C
Certificate Earth Moving Equipment Mechanic. Graduated with Distinction. 1999
Certificate Earth Moving Equipment Mechanic. MERSETA (Manpower Training Act1981&12B) - South-Africa Graduated with Distinction. Advanced Certificate (NQF4).

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