Updating clients personal information on systems used(Ski and (Oracle)
Sending of SMS reminders to clients who are due to submit their blood test
Contacting clients seven days prior to their scheduled time for
submission and again on the due date
Follow up with clients after due date has passed with no bloods
Liase with private doctor, government facilities and SANAS
Laboratories for clients blood test results to be recovered.
Explaining the Adherence protocol to clients and go in depth about results received.