Refilwe Motsoeneng

 Handle all IT administrative work-Submissions, Minutes, reports and I was given the opportunity to be part of the IT Steering and operational committee.  I was part of the IT Steering committee where I was given the opportunity to participate in the creation of new IT Policies.  Maintain and teach staff on new Microsoft 365 products Installation and licensing of Microsoft packages. Experience in IT support (physical and remotely) Maintain Anti-virus.  Experience in exam preparations.( exam readiness)  Knowledge and experience in maintenance of printers Provide support to staff on daily basis.  have created a VM for Kaspersky antivirus Maintain electronic mail accounts  Installation of Face recognition Scanner, add users and compile reports Perform repairs and replacements of hardware and software.  Administer AD  Currently enrolled with Cisco academy online  Worked closely with it team members and supervisors to improve troubleshooting skills and situation analysis.  Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.  Supported senior technicians with complex tasks and time-sensitive achievements to meet users’ expectations and user needs on an identified schedule.  Learned from it professionals how to meet the support needs of a 4ir college  provided support to users learning new technology  created and maintained ad environment management  Made recommendations to purchase hardware and software, and coordinates installation and provides backup recovery  Performed active directory services administration and management to include design, clean-up and routine maintenance and configuration a troubleshooting network concerns.  assisted users in person and remotely with hardware-related concerns  WIFI setup and installations.