About Candidate



Damelin College 1995


Damelin College 1997 & 1998
Business Management Diploma

Completed 1st year 2nd year - results Incomplete 3yr Diploma

Damelin College 2001
Call Centre Management

Completed (1 year)

Damelin College 1999
Conference & Events Management Certificate -


Management Development Program 2012
Wits Business School


Work & Experience

Reservations and Sales Consultant 2002 - 2006
Leisure Options / Dream Holidays

SALES • Service existing business partners, accounts and target new business • Required to attend functions and product educational/s • Achieving set standards as laid out in the Sales Standards • Targeting opposition accounts • Updating clients on a regular basis with regard to new products and services • Providing an immediate response to client’s needs, queries, problems and requests • Providing a high level of service to ensure customer satisfaction • Developing, maintaining and fostering close relationships with clients • Managing client’s expectations. Exceeding monthly sales targets RESERVATIONS • Product knowledge through attending training sessions & Educational Tours • Facilitating and managing reservations and recommend accommodation, tours, and activities for the clients. • Understand clients travel goals and exceed their expectations • Managing the reservations process for bookings in a manner which ensures guest budget is achieved • Proactive selling of products and services ensuring the best possible tours for the guest • Planning and designing of itineraries • Professional interaction with both suppliers and travel planners • Handling of bookings from quote to finalising, invoicing and travel documents

Key Account Manager - Special Projects and Government 2007 - 2009
Mail & Guardian

Maintain and grow existing client base and ad spend. Canvas new clients. • Agency and direct clients contact through face-to-face interaction, telephone and written correspondence on regular basis. • Research and identify appropriate synergies and opportunities between potential or existing client and product. • Create effective and accurate media proposals and presentations. • Work closely with agency and clients together were possible. • Maintain a high level of professionalism at all times. • Plan, maintain and exceed weekly, monthly targets as set by the GM. • Maintain a high level of admin functionality to ensure good accountability and eliminate any future discrepancies. • Deliver professional advertising strategies and or illustrative visuals. • Ensure that all relevant documentation is completed timorously and according to company standards and procedures. • Identify new advertising markets and potential. • Maintain a minimum standard of performance. • Provide clients with estimates of the costs of advertising products or services. • Assist clients by recommending appropriate sizes and formats for advertising. • Generating call reports, sales sheet and plans of how targets are to be met.

Key Account Manager - Special Projects and Government 2009 - 2014
Media 24

Sell and manage regular features and supplements in line with the overall strategy • Identify and generate new business opportunities on an ongoing basis in order to achieve predetermined sales targets • Prepare and present sales proposals and presentations to new and existing clients in order to negotiate and close deals • Create tailored solutions which meet the client’s short- and long-term needs • Build strategic working relationships with clients and maintain a high level of client contact (telephonic/face to face) to ensure that their specific requirements are addressed, to monitor and grow existing business using regular features and supplements as a platform for that purpose • Provide professional and exceptional client service in all interactions with clients • Closely monitor competitors and maintain client database • Keep all administrative work updated • Report on sales opportunities and achievements as required (weekly/monthly) • Maintain a high level of relevant industry knowledge

Property Specialist - Sales & Leasing 2014 - 2023
Right Key Property Management

Overseeing tenants, contractors on residential, commercial and retail - Sales and leasing • Advertise and fill vacancies in buildings • Promote and show properties to prospective tenants, monitor competitors activity and maintain records of property listing • Interview tenants and running checks • Terminating lease and initiating eviction process • Manage day-to-day operations of the facility including revenue and budget management, customer service and staff management, recruit and train agents • Reviewing and manage renewals rental / lease applications • Resolving tenants complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, renovation • Project management • Marketing of the properties and maintaining strong client relations • Meet company goals for revenue generation, profitability and budget standards, employee retention and customer satisfaction • Report on sales opportunities and achievements as required (weekly/monthly) • Preparing rental income reports, paying bills, drafting rental lease and contracts and writing official notices to tenants concerning issues – such as rent increase, construction projects etc • Maintain a high level of relevant industry • Handle escalated issues as needed

Student Recruitment & Sales Consultant 2000 - 2002
National Private College

Compiling registration documents, registration procedures, career guidance / student counselling – apply Extensive product knowledge (application forms, fees, vetting, enrolment, student accounts • High School & Higher learning recruitment on foundation, undergraduate and postgraduate programmes offered at the campus • Enquiries follow up from students, parents, phones calls, emails and walk-ins • Presentation to potential student, parents, head of schools, teachers and school counsellors • Sales • Responsible for teams budget & performance target • Daily capturing of sales enquiries and information • Campus visits on new enquiries • Weekly Sales reports • Customer service

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